Contract and DetailsYour day is incredibly special and we’re honored that you’ve chosen us to be a part. We’re excited to work with you and to help bring your vision to life. You’ve seen our previous work and know that we are here to do our absolute best for you on your special day. As with any event, there are several specifics that we clarify in this contract so that we are all on the same page. Once this contract is signed and returned with the specified deposit, we will block off the date for you and will OFFICIALLY be your florist! 
OUR PROMISE TO YOU: This service agreement (the “CONTRACT”) is entered into by and between the undersigned (the “CLIENT”) and Plant Hawaii, LLC (the “COMPANY”) on the terms and conditions stated herein. COMPANY will provide all the services specified in CLIENT’s proposal for their event (the “EVENT”) and will work with CLIENT if any adjustments need to be made.
DEPOSIT & PAYMENTS: CLIENT agrees to submit a deposit of $1,000.00 (the “DEPOSIT”) with this CONTRACT. The DEPOSIT in non-refundable and is deducted from the total price of EVENT. Acceptable forms of payment are cash, check, ACH transfer, credit or debit card. In the event a check is returned, a $50.00 returned check fee will be assessed to CLIENT.
Balance due must be paid in full 30 days prior to EVENT (the “DUE DATE”). CLIENT agrees to make selections and submit the order confirmation (the “ORDER”) to COMPANY in writing by the DUE DATE. If payment of balance due is not made, flowers and décor will not be ordered, and this CONTRACT will be closed at the determination of COMPANY. If COMPANY determines the CONTRACT can still be fulfilled after this date and CLIENT wishes to continue the CONTRACT, there will be a 10% fee added to the balance due and an additional 10% fee for each seven (7) days that the balance is late. Any extraordinary costs incurred due to the late payment will be passed on to CLIENT.
CHANGES: CLIENT agrees to inform COMPANY in writing of any changes to the ORDER after the DUE DATE. COMPANY cannot reduce the ORDER once the DUE DATE has passed, nor do we do not take any responsibility for any errors or omissions once the ORDER has been confirmed.
Additions less than 30 days prior to EVENT will be accepted up to seven (7) days prior to EVENT and must be paid within 24 hours. No guarantee is given that the same flowers will be available and pricing will be determined according to what is available. Color and style will be matched as closely as possible.
Substitutions: COMPANY reserves the right to make substitutions due to availability or in the event the flowers or decor received are not of the quality suitable to EVENT. The integrity of the proposed look and color scheme will be maintained and flowers of equivalent value will be used. COMPANY will inform CLIENT if a dyed flower is being used and will not be held liable for staining to any garments due to their usage.
CANCELLATIONS: CLIENT understands this is a custom ORDER and if payment is not made in full, any vendor obligations are canceled and all payments are forfeited. Cancellations made less than two (2) weeks before EVENT will forfeit full payment up to guaranteed minimum stated below. Any reimbursements will be received minus the transaction cost.
PICKUP & DELIVERY: CLIENT assumes all responsibility for the condition of the ORDER upon pick up from COMPANY. If a full-service wedding package has been purchased, CLIENT assumes all responsibility for the condition of the ORDER and other goods after delivery and setup has been fulfilled. It is hereby agreed by both parties that upon CLIENT pick up OR delivery and setup (and breakdown if included) of the ORDER, CLIENT acknowledges that COMPANY has fulfilled all obligations of the CONTRACT.
RENTALS: For an ORDER that contains rental items, a credit card must be kept on file with COMPANY. All rental items must be returned in the same condition to COMPANY within 48 hours of EVENT. Any rental items returned later than 48 hours will incur an additional fee for the agreed upon rental cost of the items as stated in the original proposal. If the rental items are unreturned within seven (7) days or broken, the credit card of CLIENT will be charged for the full replacement cost.
All décor must be communicated to COMPANY to preserve the consistency of EVENT. Any décor for the EVENT not provided by COMPANY is not be guaranteed by COMPANY even in cases where COMPANY items are integrated. In such cases, any alterations deemed necessary will be made to preserve consistency and COMPANY will be blameless.
VENUE & LOCATION LIMITATIONS: COMPANY is limited by the rules and guidelines of the location(s) and site management. Negotiation with the officials for moderation of guidelines is the responsibility of CLIENT; COMPANY will offer technical recommendations only. Reimbursements will not be made for unused items due to venue limitations not communicated to COMPANY.
TERMS: At the time of the initial DEPOSIT, adjustments can still be made to the invoice. Large additions and subtractions are accepted up until the DUE DATE. There is a guaranteed minimum payment of 85% of the original proposal. Any liability on the part of COMPANY is limited to the full refund of monies paid by CLIENT minus the DEPOSIT.
COMPANY reserves the right to cancel this CONTRACT if at any time COMPANY feels that the obligations cannot be met. In the event of illness, injury, accident, fire, natural disaster, tragedy or other emergency, COMPANY will credit the amount toward another day, subject to COMPANY availability, minus any actual costs incurred up to that point that CLIENT informs COMPANY.
Any controversy or claim arising out of or relating to this CONTRACT, or the breach thereof, shall be settled by arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules [including the Optional Rules for Emergency Measures of Protection]. The arbitration hearing shall take place in Honolulu County, Hawaii before a single arbitrator. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.
AUTHORIZATION/CONFIRMATION: The signature below indicates understanding of and contractual agreement to the terms outlined above by the person responsible for all payments and decisions regarding this CONTRACT on behalf of CLIENT.